Analysis decision analysis potential problem analysis how to choose the best solution from a number of alternatives write a concise decision statement collect and analysis information and data talk with people familiar with the problem if possible, view the problem. The kepnertregoe foundation course is beneficial for individuals who want to be trained and certified in a best practice that is recommended for problem analysis kepnertregoe is referenced as a best practice in the official itil service operation publication. As a six sigma lean instructor and facillitator, i would encourage you and your organization to invest in the kepner tregoe systymatic methodologies. It is also referred to as the kepnertregoe matrix, kt method, and psdm problem solving and decision making. Charles kepner charles higgins kepner or chuck kepner. Each participant will also receive up to 90 minutes of coaching from a. An explanation of the kepnertregoe approach to problem solving and decision making. Rather than give a long explanation concerning decision management and systems engineering consulting, i went with the short version, i teach people how to think and followed it tongueincheek. It is a stepbystep approach for systematically solving problems, making.
To facilitate group consensusbased decisions regarding problems, recommended solutions, andor the evaluation of alternatives, during reengineering. It is called also a root cause analysis and decision making method. An organized process form making decisions is the kepnertregoe k. It is a stepbystep approach for systematically solving problems, making decisions, and analyzing potential risks. The kepnertregoe analysis provides assistance with unbiased decisionmaking. It is a structured methodology for identifying and ranking all factors critical to the decision. This video demonstrates the kt clear thinking approach to decision kepnertregoe decision analysis process. Decision analysis begins with a filtering process which allows us to weed out extraneous information there are many decision making tools that help us make better decisions. Solutions and other software to delineate your requirements, in relation to kepner tregoe excel template decision making example. Choosing the best option becomes clearer and often less contentious if we first get stakeholder agreement on whats important. In the following example, we are looking at options of which house to buy. And i liked it this seems more important than the use method which is just rebranded common admin skills.
The criteria are listed down the left side and we have agreed with our spouse on the importance weight of each criteria. Example of decision analysis our company is looking for a newsite for construction of a branchoffice. It is sometimes called a root cause analysis and decision making method. Kepnertregoe calls the part of psdm that itil refers to problem analysis. Learn about the benefits of kepnertregoe problem solving and decision making for your organization. The kepner tregoe kt problem solving and decision making psdm is a twoday workshop which teaches a stepbystep process that helps people rapidly and accurately resolve a wide range of business issues. Reporting and analysis, analytics, data warehousing, workflow, data integration, support, and system requirements start now. Kepnertregoe white papers are available on a variety of topics focused around business or organizational challenges and how kepnertregoe processes address them, often using case studies as examples of realworld application. Problem analysis kepnertregoe problem analysis seeks to distinguish between the following elements. We avoid ineffective action by ruling out improbable causes and zeroing in on the root of the problem. A variety of methods are available to make such a group decision including voting, debating, consensus building, delphi technique, etc. The answer to the first question, what is the problem, is the issue of late deliveries.
Kt is popular with our management but its just not doing the job. A free inside look at kepnertregoe salary trends based on 10 salaries wages for 8 jobs at kepnertregoe. Everyday problem analysis part two the kt problem analysis process was created by documenting the thought processes of. Kepnertregoe decision analysis process demonstration video. Our example involves a relatively simple, straightforward choice among four possible courses of action. Done right, it can unite people and build commitment to a shared outcome. The kepner tregoe matrix is a one of the most unique, documented analysis and decisionmaking methods. Where did the problem occur and where did it not occur. Problem solving apps and software from kepner tregoe help professionals work through kepner tregoe kt processes anywhere, at any time. Dec, 2006 a decision making technique that uses a decision matrix to force a ranking among possible alternative solutions. The issue or problem is well defined, and the data which is to be collected is well defined. A sneak peek of kepnertregoes award winning problem solving and decision making videos. The major elements of decision analysis the decision statement in problem analysis, we begin with a problem statement, which names the situation to be resolved. Kepner tregoe can help you find the cause of these challenging manufacturing problems that will improve product quality, asset leverage, employee productivity and operational results.
This is a rational model that is well respected in business management circles. Weve been battling a rather large and complicated problem for a long time. This was followed by a decision analysis to select a solution that would fix that problem. Situation analysis problem analysis past decision analysis present potential problem analysis future figure 1. Kepner tregoe provides an analysis framework to help you identify why things have happened. Problem analysis virtual refresher workshop kepnertregoe.
Charles kepner continued his groundbreaking work in problem solving, decision making and root cause analysis, eventually partnering with dr. When did the problem occur and when did it not occur. Kepner and tregoe observed, while working at the rand corporation on improving the us air defense, that some people made better decisions than others, and endeavored to study and explain the decision making process to help people improve decisions. Tregoe helped found the company in 1958 with fellow rand corporation employee charles kepner based on their research on rational decision making and problem solving. Everyday problem analysis part two the kt problem analysis process was created by documenting the thought processes of successful problemsolvers, says jonathan hill, technical. May 15, 2009 the kepner tregoe matrix is a one of the most unique, documented analysis and decision making methods. Problem solving root cause analysis using kepner tregoe. Example of kepnertregoe decision analysis as it applies to chapel hillcarrboro schools by ken larsen last updated. Combined with traditional project management tools and techniq.
Kepner tregoe project management guides the thinking necessary to logically define, plan, and implement projects. Most of the informa tion was taken from an analysis of the book, the rational manager. Benjamin tregoe december 23, 1927 april 2005 was cofounder of kepnertregoe, a management consulting firm, where he served as chairman emeritus until his death in 2005. Kepnertregoe decision analysis process demonstration. His work and methodologies on strategic thinking have been applied everywhere from nasa and the cia to prominent organizations throughout. Example of kepner tregoe decision analysis as it applies to chapel hillcarrboro schools by ken larsen last updated. Reintroduce yourself to key kt problem analysis concepts to apply root cause and troubleshooting to problems of all sizes learn from wherever you are with our virtual group environment led by a live kepnertregoe instructor put into practice your problem analysis skills with a practice case and dynamic group interaction skills developed. Copy of using kepner tregoe approach to develop clear. It is very detailed and complex method applicable in many areas, which is much broader than just idea selection. What is the extent of the problem number, degree, etc. As a tool, this process is used primarily because it limits conscious and unconscious biases that tend to track a decision away from its primary objectives. Kepner tregoe excel template decision making example. Kepner tregoe calls the part of psdm that itil refers to problem analysis.
Charles kepner, a problem solving and decision making guru. Good decision analysis begins with a great decision framework. An organized process form making decisions is the kepner tregoe k. May 15, 2009 good decision analysis begins with a great decision framework. Kepnertregoe approach the situation analysis helps us decide which problem to work on first and to guide us. Choosing any course of action large or small, whether it is a pur chasing, personnel, operations, project, product or customer decision, will benefit from the application of decision analysis. Salaries posted anonymously by kepnertregoe employees. Kepnertregoes problem management and incident management techniques, such as situation appraisal, problem analysis, decision analysis. Decision analysis starts with the end in mindwhat do we want and need in a final choice. Root cause analysis is a subprocess of the larger problem solving process that requires an appropriate application of problem solving skills in conjunction with a methodical and systematic approach to identifying the true root causes of problems.
We are the gold standard in organizational issue resolution from tactical troubleshooting to strategic decision making. If you continue browsing the site, you agree to the use of cookies on this website. This simple process provides a common language that helps project managers communicate project needs, surface and resolve project issues, and manage the project. Kepnertregoe kt problem solving and decision making psdm is a proven, stepbystep process for successfully solving problems, making good decisions, prioritizing issues, and analyzing potential risks and opportunities. When i teach the problem solving and decision making workshop, it is without a doubt the easiest of the rational processes for the workshop attendees to grasp. Write a concise decision statement about what it is we want to decideit is we want to decide use first four problemsolving steps to gather information 2. The kepner tregoe method, developed by social scientists charles kepner and benjamin tregoe, is a problem solving and decision making framework. Good decisions are those whose outcomes meet our expectations. Jan 04, 2014 kepner tregoe provides an analysis framework to help you identify why things have happened. Posts about kepnertregoe written by decisiondriven. Furthermore specific aspects of the problem analysis method can be used to greatly improve and strengthen these other problem solving methods. The kepnertregoe kt problem solving and decision making psdm is a twoday workshop which teaches a stepbystep process that helps people rapidly and accurately resolve a wide range of business issues.
We have determined our musts andseveral other factors to consider two sites have been brought to ourattention. The situation appraisal identified the need for a problem analysis on one of the high priority concerns. Jun 22, 20 deciding the course of actionthe kepner tregoe approachpaul morriscis144 slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Kepner and tragoe worked for a major corp that was commisioned to find out how efficient the us airforce was at doing their job.
Kepnertregoe the actual name is kepnertregoe problem solving and decision making psdm. We use decision analysis to arrive at a decision that delivers desired results and fosters stakeholder support. Matthys fourie, a recognized expert in problem solving. Invision employees share their remote work secrets. Kepner tregoe approach the situation analysis helps us decide which problem to work on first and to guide us. Alternatives to kepnertregoe analysis for problem solving. Whether you are in the shop, in a server room or on a web conference, kepner tregoe problem solving software is designed specifically for ipad and android tablets and other platforms. Deciding the course of actionthe kepnertregoe approachpaul morriscis144. Decision analysis begins with a filtering process which allows us to weed out extraneous information. This session is a full virtual kt problem solving decision making workshop held by webex. The kepnertregoe approach is based on the premise that the end goal of any decision is to make the \. It is also referred to as the kepner tregoe matrix, kt method, and psdm problem solving and decision making. Kepner tregoe decision making is a structured methodology for gathering information and prioritizing and evaluating it. Learn about the benefits of kepner tregoe problem solving and decision making for your organization.
Problem analysis provides a framework which not only clarifies what information is needed but organizes it so we can make sense of it. Problem analysis helps the practitioner make sound decisions. The kepnertregoe method, developed by social scientists charles kepner and benjamin tregoe, is a problem solving and decision making framework. An important aspect of kepner tregoe decision making is the assessment. Kepnertregoe improves the business performance of clients worldwide using proven management methods. The kepner tregoe analysis provides assistance with unbiased decision making. By alex bromage, kepner tregoe program leader at tetra pak. Used in organizations worldwide, psdm helps people at all levels in an organization including executives, managers, supervisors, team. There are many decision making tools that help us make better decisions. A23, m19, h69 introduction human life and thus our business are full of decision problems. Sep 21, 2010 kepnertregoe improves the business performance of clients worldwide using proven management methods.
Kepnertregoe kt problem solving and decision making psdm methodology consists of. It is sometimes called a root cause analysisand decisionmaking method. Jan 14, 20 the same structure of problem analysis is used in dmaic and g8d and has been proved many times over in the field. The same structure of problem analysis is used in dmaic and g8d and has been proved many times over in the field. It is a structured methodology for gathering information and prioritizing and evaluating it. Other core benefits of the kepnertregoe foundation course include. There are 5 steps to kepnertregoe problem analysis. Example of kepnertregoe decision analysis as it applies to. Situation appraisal sa, decision analysis da, problem analysis pa, and potential problem analysis ppa. This resulted also in a new problem solving method called the kepnerandfourie method or kandf method, a general process troubleshooting and.
The 6th international days of statistics and economics, prague, september 15, 2012 452 1 background business people pay a particular attention to a specific problem solving and decisionmaking process developed by consulting and training firm kepnertregoe inc. Kepner tregoe the actual name is kepner tregoe problem solving and decision making psdm. It provides a process to identify and sort all the issues surrounding a decision. He also was a successful entrepreneur and management consultant, who helped hundreds of companies in sixty different countries. Basic premise is that there is something that distinguishes what the problem is from what it is not. There are 5 steps to kepner tregoe problem analysis. I use it often, and i think its simplicity is the key to its popularity. Choosing the best option becomes clearer and often less contentious if we first get stakeholder agreement. Get a glimpse of how your organization can gain the competitive edge by reading some of our white papers focused on the. Executive problem analysis and decision making kepnertregoe inc on. Kepnertregoe project management guides the thinking necessary to logically define, plan, and implement projects. Nov 26, 20 kepner tregoe s problem management and incident management techniques, such as situation appraisal, problem analysis, decision analysis and potential problem analysis recommended as a best.
Kepner tregoe decision analysis is a brilliant tool. This is turn prompted a potential problem analysis to protect the plan to implement the solution. The kepnertregoe process linkedin learning, formerly. Its a step by step process which is intended to prevent you from cutting corners and jumping to conclusions, while helping you determine the root cause of a given issue. The kepner tregoe approach is based on the premise that the end goal of any decision is to make the \\. Evaluate each alternative against the mustsevaluate each alternative against the musts. Example of kepnertregoe decision analysis as it applies. Through the kt framework for operations problem solving, we help our clients ensure equipment and processes run at peak efficiency and product quality fulfills. Specify objectives of the decision, and divide into musts and wants 3. Problem analysis and decision making kepnertregoe, inc. A comparison of the kepnertregoe approach to other systems and ideas of problem solving and decision making.